FAQ

🌿 When is the next free regional delivery?

- Monday October 28th 2024 between Port-Daniel and Nouvelle. (Place your order before October 28 8:00AM)

- Tuesday October 29th 2024 between Port-Daniel and Gaspé. (Place your order before October 28th 9:00PM)

For delivery outside of the scheduled dates, e.g. Mother's Day, birthday or funeral home/Church, contact us to make arrangements at 418-396-1336. Delivery charges apply.

IMPORTANT: It is your responsibility to ensure that you are present at the delivery address to receive your order. Otherwise, you must specify instructions in the box provided during checkout.

 

🌿 Do you offer postal or courier shipping service?

No, not at this time.

 

🌿 Can I place an order online for in-store pickup?

Yes. Simply select the "Pick-up" option during checkout. You will receive a notification when your order is ready. We ask you to make the pick-up within 7 days during store opening hours, from Wednesday to Saturday from 9:00 a.m. to 5:00 p.m.

 

🌿 Can I return or exchange a plant?

No. All plants are final sale due to the perishable nature of our products, we do not accept returns. However, if you have a problem with your order, please contact us within 24 hours of your purchase and we will do our best to find a solution.

🌿 Do you provide plant care tips?

Yes! We are here to help you take care of your plants. You can also consult the product sheet to find out more.

 

🌿 What payment methods are accepted?

We accept payments by credit/debit card (Visa, Mastercard, American Express) as well as payments via PayPal, applePay, Google Pay, Shop.

 

🌿 What should I do if I can't find the answer to my question here?

If you have any other questions or concerns that are not addressed in this FAQ, do not hesitate to contact us via email info@creationsentremeretmontagne.com